The Charleston Post and Courier reported the tragic but typical story of how an insurance company acted in bad faith and failed to protect their elderly insured. "Mattie Jewel Poston thought her long-term care needs would be taken care of after her now deceased husband, Herman, took out a long-term care insurance policy with in Banker’s Life in 2003. Now in Heartland of West Ashley’s nursing home, Poston and her daughter, Kay Newman, were forced to battle Banker’s Life after the insurance company denied her claims."
"Despite extensive records showing that Mattie had Alzheimer’s and couldn’t care for herself, Banker’s Life denied Mattie’s long-term insurance claims for nearly a year. The dispute ended up in federal court and led to admissions from the insurer’s employees: In Mattie Poston’s time of need, the company failed to live up to its promise to pay to take care of her."
"Angry policyholders across the country have sued insurers for improperly delaying or denying claims; regulators have fined and ordered some to improve their claims handling procedures. Meanwhile, the state Department of Insurance has received more than 50 complaints about Banker’s Life since 2010."